Policies and Required Notices
The following is information regarding your rights and responsibilities regarding filing a Title IX Complaint.
Title IX Coordinator Contact Information
All complaints should be sent to our Title IX Coordinator, who can be reached at:
Your Rights and Responsibilities Under Title IX
- Equipment and supplies.
- Scheduling of games and practices.
- Transportation and daily allowances.
- Access to tutoring.
- Locker rooms.
- Practice and competitive facilities.
- Medical and training facilities and services.
F. You have the right to have access to our Title IX Coordinator regarding gender equity laws. Please see above for this Coordinator’s contact information.
G. You have the right to file a confidential discrimination complaint with the United States Office for Civil Rights or California Department of Education if you believe you have been discriminated against or if you believe you have received unequal treatment on the basis of your sex. See below for more information regarding how to file a complaint.
H. You have the right to pursue civil remedies if you have been discriminated against.
I. You have the right to be protected against retaliation if you file a discrimination complaint.
J. You can find out more information regarding your rights, Vista Oaks Charter School responsibilities, and access information on gender equity laws from the following resources:
- California Interscholastic Federation: http://www.cifstate.org/governance/equity/index
- California Department of Education, Office for Equal Opportunity: http://www.cde.ca.gov/re/di/eo/dutytoprotect.asp
- United States Department of Education, Office for Civil Rights: https://www2.ed.gov/about/offices/list/ocr/frontpage/pro-students/sex-pr.html
How to File a Complaint Under Title IX
A. You can find more information regarding how to file a complaint as follows:
- The United States Office for Civil Rights website: https://www2.ed.gov/about/offices/list/ocr/docs/howto.html?src=rt.
- California Department of Education website: http://www.cde.ca.gov/re/di/eo/complaint.asp
- Uniform Complaint Procedures (“UCP”) or Title IX/Harassment/Intimidation/Discrimination/Bullying Policy.
B. A complaint regarding discrimination or harassment based on sex must ordinarily be filed with the U.S. Office for Civil Rights within 180 days of the last act of discrimination. If your complaint involves matters that occurred longer than this and you are requesting a waiver, you will be asked to show good cause why you did not file your complaint within the 180-day period. If you have questions about your situation, you can contact the California branch of the Office for Civil Rights at the address listed below. A complaint filed with any of the school campuses under our UCP alleging unlawful discrimination, harassment, intimidation or bullying must be initiated no later than six (6) months from the date when the alleged unlawful discrimination, harassment, intimidation or bullying occurred, or six (6) months from the date when the complainant first obtained knowledge of the facts of the alleged unlawful discrimination, harassment, intimidation or bullying.
C. The U.S. Office for Civil Rights has its own policies and procedures for investigating complaints. Please review the above link for more information about this process. A complaint filed with Vista Oaks Charter School under our UCP or Title IX/ Harassment/ Intimidation/ Discrimination/ Bullying policy will be investigated in compliance with those policies.
D. There are a variety of ways to file your complaint. You can use the U.S. Office for Civil Rights electronic complaint form filed directly through their website; or mail, email, or send by facsimile your own letter or a completed copy of the Office for Civil Rights Discrimination Complaint Form.
- The electronic complaint form is available at https://www2.ed.gov/about/offices/list/ocr/complaintintro.html
- You can send a completed version of this form or your own letter via email, facsimile, or regular mail to the following addresses:
San Francisco Office
Office for Civil Rights
U.S. Department of Education
50 United Nations Plaza
Mail Box 1200, Room 1545
San Francisco, CA 94102
To file a UCP or complaint under our Title IX/ Harassment/ Intimidation/ Discrimination/ Bullying complaint directly, please follow procedures set forth in those policies.
Uniform Complaint Form
General Complaint Policy
Vista Oaks Charter School has adopted this General Complaint Policy to address concerns about Vista Oaks Charter School generally or regarding specific employees. For complaints regarding harassment or perceived violations of state or federal laws, please refer to the Title IX, Harassment, Intimidation, Discrimination, and Bullying Policy and/or the Uniform Complaint Procedures. For all other complaints, the General Complaint form and accompanying procedures will be appropriate.
(Complaints by Employees against Employees)
This section of the policy is for use when a Vista Oaks employee raises a complaint or concern about a coworker.
If reasonably possible, internal complaints should be resolved at the lowest possible level, including attempts to discuss/resolve concerns with the immediate supervisor. However, in the event an informal resolution may not be achieved or is not appropriate, the following steps will be followed by the Associate Director:
- The complainant will bring the matter to the attention of the Associate Director as soon as possible after attempts to resolve the complaint with the immediate supervisor have failed or if not appropriate; and
- The complainant will reduce his or her complaint to writing, indicating all known and relevant facts. The Associate Director or designee will then investigate the facts and provide a solution or explanation;
- If the complaint is about the Associate Director, the complainant may file his or her complaint in a signed writing to the Executive Director, who will then investigate the facts and provide a solution or explanation.
This policy cannot guarantee that every problem will be resolved to the employee’s satisfaction. However, Vista Oaks Charter values each employee’s ability to express concerns and the need for resolution without fear of adverse consequence to employment.
Policy for Complaints Generally
(General Complaints and Complaints by Third Parties against Employees)
This section of the policy is for use when either a complaint does not fall under other complaint procedures or a third party (non-employee) raises a complaint or concern about Vista Oaks Charter generally, or a Vista Oaks employee.
If complaints cannot be resolved informally, complainants may file a written complaint with the Associate Director of the school site or President of the Board of Directors (only if the complaint concerns the Executive Director) as soon as possible after the events that give rise to the complainant’s concerns. The written complaint should set forth in detail the factual basis for the complaint.
In processing the complaint, the Associate Director (or designee) shall abide by the following process:
- The Associate Director or designee shall use his or her best efforts to ascertain the facts relating to the complaint. Where applicable, the Associate Director or designee shall talk with the parties identified in the complaint or persons with knowledge of the particulars of the complaint to ascertain said facts.
- In the event that the Associate Director or designee finds that a complaint is valid, the Associate Director or designee may take appropriate action to resolve the problem. Where the complaint is against an employee of Vista Oaks Charter, the Associate Director may take disciplinary action against the employee. As appropriate, the Associate Director may also simply counsel/reprimand employees as to their conduct without initiating formal disciplinary measures.
- The Associate Director decision relating to the complaint shall be final unless it is appealed to the Board of Directors of Vista Oaks Charter. The decision of the Board of Directors shall be final.
- Confidentiality: All complainants will be notified that information obtained from the complainants and thereafter gathered will be maintained in a manner as confidential as possible, but in some circumstances absolute confidentiality cannot be assured.
- Non-Retaliation: All complainants will be advised that they will be protected against retaliation as a result of the filing of any complaints or participation in any complaint process.
- Resolution: The Board of Directors (if a complaint is about the Executive Director) or the Executive Director, Associate Director or designee will investigate complaints appropriately under the circumstances and pursuant to the applicable procedures, and if necessary, take appropriate remedial measures to ensure effective resolution of any complaint.
To submit a complaint, fill out the General Complaint Form below and deliver by email or in person to the school site Associate Director or Associate Director.